GiveWillow Support

A Funeral Registry is like a wedding registry, but designed to meet the specific needs of a funeral. GiveWillow makes it easier for families to receive support during times of loss by providing a platform where loved ones can contribute directly to meaningful expenses. Families can also use GiveWillow to share essential details—such as dates, times, and locations for services—and to create a lasting tribute through our memorial wall where messages and photos can be shared.

Friends, family, and colleagues can support you by contributing to your loved one’s Funeral Registry. They can choose to help with specific items—such as a casket, headstone, or travel expenses—or contribute to the overall costs. This allows community to provide meaningful, practical help when it’s needed most.

GiveWillow is an ideal solution for families seeking meaningful support during a difficult time. Whether you’re looking for a way to manage funeral expenses, share service details, or create a memorial tribute, our platform simplifies the process and helps you feel supported by your community.

Setting up a GiveWillow Registry only takes about 10-15 minutes. Our pre-designed templates make it simple to create a personalized registry tailored to your loved one’s arrangements.

Yes, GiveWillow allows you to fully customize your loved one’s Funeral Registry. Our templates provide a great starting point, but you’re free to personalize them as needed.

Creating a registry on GiveWillow is completely free for organizers. Contributors (folks who are sending you gifts) pay a small fee at checkout to support our platform and payment processing.

At checkout, a GiveWillow fee of 1.5% and a standard payment processing fee of 2.90% + $0.30 per transaction (charged by Stripe) are added to the contribution amount. This ensures that the full contribution goes directly to the registry while covering platform and payment processing costs.

For example:

• If a contributor wants to contribute $100 towards a registry, the GiveWillow fee is $1.5.
• Stripe’s processing fee is $2.9 + $0.30 = $3.2.
• The total amount the contributor pays is $104.7, ensuring the full $100 reaches the registry.

This fee structure ensures transparency and allows Funeral Registries to receive contributions in full without any deductions.

To withdraw funds, users who are planning a funeral need to set up a Givewillow registry and link their bank account to the registry. Once linked, they can initiate a withdrawal, and the funds are typically transferred within 2-5 business days.

GiveWillow takes several security measures to protect users’ funds and personal information. These include:

• Secure Payment Processing: GiveWillow uses industry-standard encryption and secure payment processors to handle transactions.
• Identity Verification: To ensure funds go to the right person, GiveWillow may require identity verification, such as providing government-issued ID or bank account details.
• Fraud Prevention: GiveWillow monitors registries for suspicious activity.
• Two-Factor Authentication (2FA): Users can enable 2FA to add an extra layer of security to their accounts, requiring both a password and a second form of verification to log in.

At GiveWillow, the privacy and security of your payment information are our top priorities. We partner with Stripe, a globally trusted payment processing platform, to handle all transactions securely.

When you make a contribution:

• Your payment details are encrypted: Stripe uses industry-leading encryption to protect your information during transmission.
• GiveWillow never stores your payment information: All sensitive payment data is handled exclusively by Stripe. We only receive confirmation of your payment, ensuring your details remain private.
• PCI Compliance: Stripe is fully PCI-DSS compliant, meeting the highest security standards for processing payments.

By using Stripe, we ensure that your payment experience is safe, private, and reliable. For more details on Stripe’s security measures, you can visit Stripe’s Security Page.

At GiveWillow, you have the flexibility to withdraw funds from your Funeral Registry without any limits on frequency. You can initiate a withdraw as often as you need, ensuring that the funds are available whenever you require them. Remember that the transfer will typically take 2-5 business days.

Contributions made to your GiveWillow account are typically transferred to your bank account within 2-5 business days. Please note that the first transfer may take slightly longer as we verify your account details to ensure the security of your funds. Once the initial verification is complete, subsequent transfers will proceed within the standard timeframe.

People who contribute to a GiveWillow funeral registry can choose to remain anonymous. When making a contribution, they have the option to hide their names from public view, ensuring their privacy while still offering support.

Yes, contributors can choose to remain anonymous, hiding their names from everyone.

We understand that every family’s needs during a time of loss are unique. Any residual funds from a registry remain with the family or organizer to help with additional expenses or provide support as they navigate this difficult time. These funds offer relief and flexibility, allowing the family to focus on honoring their loved one while finding comfort in their community’s generosity.

Sharing your loved one’s GiveWillow Funeral Registry is simple and convenient. Once your registry is created, you’ll receive a unique link when you click on the “Share” button (located in your dashboard). You can easily share via email, text message, or social media, ensuring everyone can access it effortlessly.

Your registry stays active for 28 days. You can extend it for up for additional time if needed.

Yes, you can include charities and other custom items as options for your registry.

No, the registry items show areas where you need support. It's up to the organizer to use contributions for related items or services.

GiveWillow provides technical support! If you need assistance, please email us at [email protected]. We are committed to helping you and will respond to your inquiries within 24 hours.

Yes, you can add close family or friends as co-organizers to your GiveWillow registry. They will be able to help create and manage the registry and obituary. However, they will not have access to financial information or the ability to manage registry funds.