GiveWillow Support

Imagine a wedding registry, but designed specifically for Funeral Registry. A Funeral registry clarifies the way people can contribute to meaningful needs in order to provide space to focus on what matters most, while also creating a centralized hub to share memories and important details about gatherings. GiveWillow is more than a tool—it is a compassionate bridge that connects us during one of life’s most difficult transitions.

Friends, family, and colleagues can offer support by contributing to your loved one’s funeral registry. They can choose to give any amount toward specific needs—like a casket, headstone, or travel. It’s a meaningful way for your community to show care and provide practical help during a difficult time.

GiveWillow is an ideal solution for families seeking meaningful support during a difficult time. Whether you’re looking for a way to manage funeral expenses, share service details, or create a memorial tribute, our platform simplifies the process and helps you feel supported by your community.

Creating a GiveWillow Registry is simple and only takes about 5 minutes. Our guided setup and thoughtful templates make it easy to personalize your registry and start sharing support quickly—without adding stress during an already difficult time.

Yes, absolutely. GiveWillow offers a library of commonly needed items you can easily customize to fit your loved one’s arrangements. You can also add your own custom items to make the registry feel more personal and meaningful. Our templates are just a starting point—you’re in full control of what’s included.

Creating a registry is free to use for the organizing family. When someone contributes, a 2.2% fee is added. This includes covering processing fees for organizing family.

To withdraw funds from your GiveWillow Funeral Registry:

• Set up your registry: If you haven’t already, create your GiveWillow registry.
• Link your bank account: You’ll securely connect your account through Stripe, our trusted payment partner.
• Withdraw funds: Once linked, you can request a withdrawal at any time. Funds typically arrive in your account within 2–5 business days.

We take your security seriously. Here’s how we protect you and your contributions:

1. Secure payments: All transactions are encrypted and processed through trusted, PCI-compliant payment partners.
2. Identity verification: To ensure funds reach the right hands, we may ask for a government-issued ID or other verification.
3. Fraud prevention: Our system monitors for suspicious activity and flags anything that doesn’t look right.
4. Two-factor authentication (2FA): You can enable 2FA in your account settings for added protection.

If you run into any issues or need help with a withdrawal, our support team is here to help.

Yes—your privacy and security are core to how GiveWillow operates.

We partner with Stripe, a globally trusted payment platform, to process all transactions. Here’s how your information stays protected:

• Encrypted payments:Your payment details are encrypted and securely transmitted using industry-leading technology.
• No sensitive data stored:GiveWillow never stores your full payment information. Stripe handles it directly, and we only receive a confirmation of your contribution.
• Top-tier compliance: Stripe is PCI-DSS compliant, meeting the highest standards for payment security.

By using Stripe, we ensure every contribution is processed safely and privately. You can learn more about how Stripe protects your information on Stripe’s Security Page.

You can withdraw funds as often as you need. There are no limits on how frequently you can initiate a withdrawal.

Once you’ve linked your bank account through Stripe, our secure payment partner, you can request withdrawals anytime. Funds usually arrive in your account within 2–5 business days.

We’re here to make sure support reaches you when you need it most.

Once your bank account is linked through Stripe, our secure payment partner, contributions are typically transferred within 2–5 business days.

First transfer: It may take a little longer while your account is verified for security.

After that: Future withdrawals usually follow the standard 2–5 business day timeframe.

We use Stripe to ensure your transfers are safe, reliable, and encrypted every step of the way.

Yes. When making a contribution on GiveWillow, you have the option to stay anonymous.

Just omit adding your name on the optional contributor name field during checkout. Your contribution will still be received with gratitude, but your identity will remain private.

Supporting a loved one doesn’t have to come with the spotlight.

If a Funeral Registry surpasses its goal, the organizer has flexible options:

• Cap individual items: You can choose to cap each registry item at its target amount so contributions stop once it's fully funded.
• Create a support fund: If all items are fully funded, you can automatically open a residual support fund to continue receiving contributions. This helps cover unexpected expenses or ongoing needs.

You can manage these settings anytime from your GiveWillow dashboard, ensuring your registry reflects your family's needs at every step.

Sharing your GiveWillow registry is simple and meaningful.

Once your registry is set up, just click the “Share” button in your dashboard. You’ll get a unique link that you can send however you’d like:

• Text message to friends and family
• Email for more detailed outreach
• Social media to reach your broader community

We’ve made it easy to spread the word—so your community can show up with love and support.

A GiveWillow Funeral Registry stays active for 28 days by default.

Need more time? You can extend it easily from your dashboard—whether you need a few extra days or longer support.

We’re here to help for as long as your community needs to show up.

Yes—you can fully personalize your GiveWillow registry.

Organizers can choose from our curated registry library or add custom items that reflect unique needs. You can upload a photo, write a personalized description, and set any target amount—whether it’s for something practical or deeply personal (like medical bills, a favorite charity, or a memorial gathering).

Your registry should feel as meaningful and unique as the person you're honoring.

No. The items listed in a GiveWillow registry are suggestions provided by the family to indicate where additional support is needed—they are not directly connected to any vendor.

Contributions go to the organizer: All funds contributed are deposited into the organizer’s account. The registry items serve as a guide for how the family would like to use the support (for example, to cover medical bills, memorial events, or other specific needs).

Usage of funds: Since GiveWillow does not control how the funds are used once received, we encourage contributors to confirm they are donating to the correct registry.

Purpose of the registry: Our registry is designed to help the family communicate their needs gracefully, making it easier for friends and community members to understand and support the specific areas that matter most during this time.

By keeping the process simple and transparent, we aim to honor both the memory of your loved one and the practical needs of the family.

Yes—you can add close family members or friends as co-organizers to your GiveWillow registry.

Co-organizers can help:

Create and manage the registry

Write or edit the obituary

Add or update registry items

However, for privacy and security, only the primary organizer can view financial details or manage withdrawals and linked bank accounts.

This setup makes it easier to share the responsibility—while keeping sensitive information protected.

Yes—you can absolutely create a GiveWillow registry on someone else’s behalf.

When setting up the registry, you’ll have the option to list a family member or friend as the beneficiary so they can receive support directly. You can also invite them—or others—to join as co-organizers to help manage the registry and obituary.

To maintain transparency, all organizers, co-organizers, and the beneficiary are clearly listed on the GiveWillow page, so contributors know exactly who they’re supporting.

This helps ensure the process feels personal, honest, and built on trust.

We’re here to help—every step of the way.

If you run into any issues or have questions about your registry, just reach out to us at [email protected]. Our team is committed to supporting you and will respond within 24 hours (often sooner).

Whether it’s a technical hiccup or you just need guidance, we’ve got your back.