Trust & Safety
What does GiveWillow do to detect and prevent scams?
We use a combination of automated tools and manual review to detect suspicious activity. This includes monitoring for duplicate registries, ….
Can I get a refund or cancel a contribution?
Refunds may be possible in limited cases (such as accidental duplicate contributions). Please email us at [email protected] within 24 hours ….
How does GiveWillow handle privacy and data compliance (e.g., GDPR, CCPA)?
We comply with all major data protection regulations and only collect what’s needed to provide the service. You can request ….
Transparency & Verification
How does GiveWillow handle privacy and data compliance (e.g., GDPR, CCPA)?
We comply with all major data protection regulations and only collect what’s needed to provide the service. You can request ….
What information is displayed on a registry?
Public registries show:Anything listed on the GiveWillow registry page can be viewed including:
Are beneficiaries and organizers verified?
Yes, GiveWillow may request ID verification or other documentation to ensure that the funds are going to the intended recipient—especially ….
Account & Payment Security
Can I get a refund or cancel a contribution?
Refunds may be possible in limited cases (such as accidental duplicate contributions). Please email us at [email protected] within 24 hours ….
What happens if I suspect fraud or unauthorized access on my account?
Contact us immediately at [email protected]. We’ll investigate right away and take the necessary steps to secure your account, including locking ….
Does GiveWillow store my financial data?
No. GiveWillow never stores your full payment or bank information. All sensitive data is securely managed by Stripe.
Fraud Prevention & Scams
What does GiveWillow do to detect and prevent scams?
We use a combination of automated tools and manual review to detect suspicious activity. This includes monitoring for duplicate registries, ….
Why was my registry flagged or paused?
Registries may be paused if: We’ll notify you by email and help resolve the issue quickly.
Can I report a registry for review?
Yes. If something feels off, email [email protected] with the registry link and your concerns. You can remain anonymous if preferred.